Address: Peterdy 15, Budapest H-1071, Hungary
Sales: +36 1 255 3800
Support: +36 1 255 3810
Logistics: +36 1 255 3820
Manufacture: +36 1 255 3880
Fax: +36 1 342 9903
Office hours: 8:00 – 18:00 (GMT+1)
Tel.: +36 1 255 3810
Our technical support team is happy to help you with any questions you may have about our products or technologies.
The support team’s activities include
|How to speed up the troubleshooting process|
Lightware’s technical support team is always working hard to provide the fastest support possible. Our team’s response time is one of the best in the industry and in the toughest of cases we can directly consult with the hardware or software engineer who designed the product to get the information from the most reliable source.
However, the troubleshooting process can be even faster… with your help.
There are certain pieces of information that push us in the right direction to finding the root cause of the problem. If we receive most of this information in the first e-mail or it is gathered at the time when you call us, then there is a pretty high chance that we will be able to respond with the final solution right away.
This information is the following:
The more of the above information you can give us the better.
We are looking forward to working with you!
Lightware Support Team